Privacy Policy

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Dental World (“we”, “our” or “us”) runs dental clinics at Rajouri Garden and West Punjabi Bagh, New Delhi, and the website dentalworldonline.in. We are committed to protecting your privacy. This policy explains how we collect, use, share and protect your information when you visit our website or use our dental services. We handle personal data in line with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian law.

1. Information We Collect

1.1 Personal information

We collect information you give us when you:

• request a callback or appointment through our website forms, or by phone or WhatsApp;
• register as a patient at our clinic;
• contact us by email, phone or message.

This may include your full name, phone number, email address, preferred clinic, reason for visit and any message you write. When you register as a patient, we may also collect your residential address, date of birth, gender and emergency contact.

1.2 Medical and health information

When you become a patient, we collect and keep your medical history and dental records, current medications and allergies, previous treatments, X-rays, photographs and diagnostic images, treatment plans and progress notes, and insurance details. This is collected in person at the clinic. Please do not put detailed medical information in the website forms.

1.3 Automatically collected information

When you visit our website, we may automatically collect your IP address, device and browser type, operating system, pages visited and time spent, the website that referred you, approximate location, and actions such as taps on call, WhatsApp or directions buttons.

2. How We Use Your Information

2.1 Healthcare services

• Providing dental treatment and care, and planning follow-up.
• Scheduling and managing appointments.
• Maintaining accurate medical records.
• Billing and insurance processing.
• Communicating with you about your treatment.

2.2 Administrative purposes

• Appointment reminders and confirmations.
• Responding to your enquiries and requests.
• Keeping the website secure and preventing spam.
• Improving our services and the patient experience.
• Complying with legal obligations.

2.3 Marketing and communications

• Sending offers and dental health tips, only with your consent.
• Telling you about new services.
• Patient satisfaction surveys and review requests.

You can opt out of marketing at any time by contacting us or using the unsubscribe option in any message.

3. Information Sharing and Disclosure

We do not sell, rent or trade your personal information. We share it only as follows:

3.1 Healthcare providers

• With specialists or other healthcare providers involved in your treatment.
• With dental laboratories for prosthetic work.
• With referring dentists or physicians, with your consent.

3.2 Service providers

• Payment processors, for billing.
• Insurance companies, for claims you ask us to process.
• IT, website hosting, messaging and appointment-scheduling providers who maintain our systems and are bound to keep your data confidential.

3.3 Legal requirements

• To comply with legal processes, court orders or government and regulatory requests.
• To protect our legal rights.
• In a medical emergency, where sharing is needed to protect your health.

4. Data Security and Retention

4.1 Security measures

• Encrypted data transmission (HTTPS).
• Secure storage of physical and electronic records.
• Access limited to staff who need it, with authentication.
• Regular security checks and staff training on data protection.
• Firewall and antivirus protection.

No system is completely secure. If a breach affects your personal data, we will inform you and the authorities as the law requires.

4.2 Data retention

• Website enquiries (name, phone, message): kept for 12 months after your last contact, then deleted, unless you become a patient.
• Patient medical records: kept for the period required by applicable law and professional guidelines (generally 7 to 10 years), or longer if the law requires.
• Analytics data: kept for 14 months.

5. Your Privacy Rights

Under the DPDP Act and other applicable law, you may:

• ask for a summary of the personal data we hold about you and how we use it;
• ask us to correct inaccurate data or complete it;
• ask us to erase your data, where we no longer need it for the purpose or by law;
• withdraw your consent at any time (this does not affect what we did before you withdrew);
• opt out of marketing;
• obtain copies of your medical records;
• nominate another person to exercise these rights for you if you cannot.

To use any of these rights, contact us using the details in section 12. We will respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

6. Medical Records and Confidentiality

6.1 Confidentiality

• All medical information is kept strictly confidential.
• Access is limited to authorised clinical and administrative staff on a need-to-know basis.
• We ask for your consent before sharing information with anyone outside your care, except where the law requires.
• Records are stored securely.

6.2 Access to your records

• You have the right to see your records and receive a copy.
• You can ask in writing or in person.
• We may charge a reasonable fee for copies, and we provide them within a reasonable time.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies:

• Essential cookies: needed for the website to work.
• Analytics cookies: help us understand how visitors use the site (through Google Tag Manager and Google Analytics).
• Functional cookies: remember your preferences.

You can control cookies in your browser settings. Turning them off may limit some features.

8. Third-Party Services

• Google Analytics and Tag Manager: measure traffic and actions such as form submissions and button taps.
• Google Maps and Google reviews: shown on our pages; Google may set its own cookies.
• WhatsApp: if you message us there, WhatsApp’s own privacy policy also applies.
• Social media (Instagram, Facebook): these platforms have their own privacy policies.
• Payment processors: card and online payments are handled by secure third-party gateways that follow PCI-DSS standards.

We are not responsible for the privacy practices of other websites. Please read their policies.

9. Children’s Privacy

We provide paediatric dental care, but our website is not directed at children. Under the DPDP Act, anyone under 18 is a child. For a patient under 18:

• a parent or legal guardian must fill in the website forms and give consent for treatment and for the use of the child’s data;
• parents or guardians can access the child’s records;
• information is collected only for healthcare purposes, and we do not use a child’s data for marketing.

10. Grievance Contact

For questions or complaints about how we handle your data, contact: Grievance Officer, Dental World, email dentalworldonline@gmail.com, phone +91 96500 44321.

11. Changes to This Policy

We may update this policy to reflect changes in our practices or the law. When we do, we will change the “Last updated” date, post significant changes prominently on our website, and may notify you by email for material changes. Please review this page from time to time.

12. Contact Us