Terms & Conditions

1. Acceptance of Terms

By accessing dentalworldonline.in, booking an appointment, or receiving dental services at our clinics, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

2. Dental Services

2.1 Service Provision

Dental World provides dental healthcare services through licensed and qualified dental practitioners. All services are subject to:

• Professional assessment and diagnosis
• Availability of practitioners and facilities
• Patient's health condition and suitability for treatment
• Applicable healthcare regulations and standards

2.2 Treatment Plans

Treatment plans are customized based on individual patient needs and conditions. We do not guarantee specific treatment outcomes, as results may vary based on individual circumstances.

2.3 Professional Judgment

Our dental professionals reserve the right to refuse or discontinue treatment if they determine it is not in the patient's best interest or if safety concerns arise.

3. Appointments

3.1 Booking Appointments

• Appointments can be scheduled online, by phone, or in person
• All appointments are subject to availability
• Confirmation will be provided via phone, email, or SMS
• Please arrive 10-15 minutes before your scheduled appointment

3.2 Cancellations and Rescheduling

• Please provide at least 24 hours notice for cancellations or rescheduling
• Late cancellations (less than 24 hours) may be subject to a cancellation fee
• Repeated missed appointments without notice may affect future booking privileges
• Emergency situations will be considered on a case-by-case basis

3.3 Waiting Time

While we strive to see patients on time, occasional delays may occur due to emergencies or complex procedures. We appreciate your patience and understanding.

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods:

• Cash
• Credit/Debit cards
• Digital payment methods (UPI, wallets)
• Insurance (where applicable)

4.2 Payment Timing

• Payment is due at the time of service unless prior arrangements have been made
• For treatment plans requiring multiple visits, payment schedules will be discussed in advance
• Deposit may be required for certain procedures or appointments

4.3 Treatment Estimates

• Cost estimates are provided in good faith based on initial examination
• Final costs may vary based on actual procedures performed
• Additional treatments discovered during procedures will be discussed before proceeding
• You will be informed of any significant cost changes

4.4 Insurance

• We work with multiple insurance providers
• Insurance coverage verification is the patient's responsibility
• Patients are responsible for any amounts not covered by insurance
• We will assist with insurance claims where possible

5. Patient Responsibilities

5.1 Accurate Information

Patients must provide:

• Complete and accurate medical and dental history
• Current medications and allergies
• Updates to health status or changes in medications
• Valid contact and emergency contact information

5.2 Treatment Compliance

• Follow pre-treatment and post-treatment instructions
• Take prescribed medications as directed
• Attend follow-up appointments as scheduled
• Report any complications or concerns promptly

5.3 Informed Consent

• Patients must provide informed consent before treatments
• Ask questions if you don't understand any aspect of treatment
• Inform us of any concerns or anxieties

6. Medical Records and Privacy

6.1 Record Keeping

• We maintain detailed medical and dental records
• Records are kept confidential in accordance with privacy laws
• Records are retained as required by healthcare regulations

6.2 Access to Records

• Patients have the right to access their medical records
• Written request may be required for copies
• Reasonable fees may apply for copies

6.3 Privacy

Please refer to our Privacy Policy for detailed information about how we handle your personal and medical information.

7. Website Use

7.1 Information Accuracy

• We strive to provide accurate information on our website
• Information is for educational purposes and not a substitute for professional advice
• Website content may be updated without notice

7.2 Online Booking

• Online appointment bookings are subject to confirmation
• We will contact you to confirm appointment details
• Technical issues may affect online booking availability

7.3 Intellectual Property

• All website content is owned by Dental World
• Content may not be reproduced without permission
• Logos and trademarks are protected

8. Limitation of Liability

8.1 Treatment Outcomes

While we strive for excellent results, we cannot guarantee specific treatment outcomes. Dental treatment results vary based on individual factors including:

• Patient's overall health and oral condition
• Compliance with post-treatment care instructions
• Biological factors beyond our control
• Pre-existing conditions

8.2 Emergency Situations

In case of dental emergency outside our operating hours, please seek immediate care at the nearest emergency facility. We are not liable for delays in emergency care obtained elsewhere.

8.3 Third-Party Services

We may refer patients to specialists or use third-party laboratories. We are not responsible for services provided by third parties.

9. Dispute Resolution

9.1 Complaints

If you have concerns about our services:

• Contact us directly to discuss the issue
• We will investigate all complaints promptly
• We aim to resolve issues amicably

9.2 Governing Law

These terms are governed by the laws of India and subject to the jurisdiction of Delhi courts.

10. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of modified terms.

11. Contact Information