Privacy Policy

Last Updated: December 10, 2025

Dental World ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our dental services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Schedule an appointment through our website or phone
• Register as a patient at our clinic
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or promotional communications

This information may include:

• Full name
• Email address
• Phone number
• Residential address
• Date of birth
• Gender
• Emergency contact information

1.2 Medical and Health Information

When you become a patient, we collect and maintain:

• Medical history and dental records
• Current medications and allergies
• Previous dental treatments and procedures
• X-rays, photographs, and diagnostic images
• Insurance information
• Treatment plans and progress notes

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Operating system information

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Healthcare Services

• Providing dental treatment and care
• Scheduling and managing appointments
• Maintaining accurate medical records
• Treatment planning and follow-up care
• Billing and insurance processing
• Communicating about your treatment

2.2 Administrative Purposes

• Appointment reminders and confirmations
• Processing payments and insurance claims
• Responding to your inquiries and requests
• Improving our services and patient experience
• Complying with legal obligations

2.3 Marketing and Communications

• Sending promotional offers and dental health tips (with your consent)
• Informing you about new services
• Conducting patient satisfaction surveys

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

3.1 Healthcare Providers

• With specialists or other healthcare providers involved in your treatment
• With dental laboratories for prosthetic work
• With referring dentists or physicians (with your consent)

3.2 Service Providers

• Payment processors for billing purposes
• Insurance companies for claims processing
• IT service providers maintaining our systems
• Appointment scheduling platforms

3.3 Legal Requirements

We may disclose your information when required by law:

• To comply with legal processes or court orders
• To respond to government or regulatory requests
• To protect our rights and property
• In case of medical emergencies

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

4.1 Security Measures

• Encrypted data transmission (SSL/TLS)
• Secure storage of physical and electronic records
• Access controls and authentication
• Regular security assessments
• Staff training on data protection
• Firewall and antivirus protection

4.2 Data Retention

We retain your information for as long as necessary to:

• Provide you with dental services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Medical records are retained according to Indian healthcare regulations and professional standards, typically for a minimum of 7-10 years.

5. Your Privacy Rights

You have the following rights regarding your personal information:

5.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Obtain copies of your medical records

5.2 Data Control

• Opt-out of marketing communications
• Request deletion of your data (subject to legal requirements)
• Restrict processing of your information
• Object to certain uses of your data

5.3 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy.

6. Medical Records and Healthcare Privacy

We comply with applicable Indian healthcare privacy laws and regulations:

6.1 Confidentiality

• All medical information is kept strictly confidential
• Access is limited to authorized healthcare personnel
• Patient consent is obtained before sharing information
• Records are stored securely and accessed on a need-to-know basis

6.2 Medical Records Access

• You have the right to access your complete medical records
• Records can be requested in writing or in person
• We may charge a reasonable fee for copies
• Records are provided within a reasonable timeframe

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

7.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services:

8.1 Google Analytics

We use Google Analytics to analyze website traffic. Google Analytics may collect information about your use of our website.

8.2 Social Media

We may have links to social media platforms. These platforms have their own privacy policies.

8.3 Payment Processors

Payment information is processed by secure third-party payment gateways that comply with PCI-DSS standards.

9. Children's Privacy

We provide pediatric dental services, but our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website without parental consent.

For pediatric patients:

• Parental/guardian consent is required for treatment
• Parents have access to their child's medical records
• Information is collected only for healthcare purposes

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• The "Last Updated" date will be revised
• Significant changes will be prominently posted on our website
• You may be notified via email for material changes

We encourage you to review this Privacy Policy periodically.

11. Contact Us